*Please note: During high traffic times, you will be asked to type your name, email address, phone number and a reason for your message into the chat window. An agent is ready to answer your questions and can help with any issue or request you may have. You can ask questions through the online chat window about your JTV account, products, orders, returns, and shipping. You can connect in real time with an online agent by clicking on the blue 'Live Chat' tab on the right side of your page. Find out how to manage online customer reviews.Contact JTV Do You Need Help Now or Would You Like to Chat with an Online Agent?.Watch recorded webinars to learn how to attract new customers to your business and retain your profitable customers.Ensure your staff can tell customers about the product features and benefits. Turn these features into benefits for the customer. The more you know, the more confidence you can build in the customer.

Know your products - where everything is located, brand names, place of manufacture and price. Find out more about managing customer complaints. Confirm the validity of each concern and offer a solution. Listen to what the customer is objecting about (often price, merchandise or time). Let customers know that you appreciate feedback. Listen to customer complaints you may learn something about your product or service. You will also need to show leadership by personally providing excellent customer service at all times. If you want to provide the best customer service, all of your staff need to have good communication and sales skills. continue to keep customers aware of what's in it for them to do business with you.help people - even just letting a customer know about an event that you know they're personally interested in is helpful.accept that some people won't want your products and concentrate on building relationships with those who do.show customers that you understand what their needs are.greet customers and approach them in a way that is natural and fits the individual situation.To build good customer relationships you need to: The following are some of the main elements of good customer service. continuously look for ways to improve the level of customer service you deliver.ensure that you consider customer service in all aspects of your business.follow up on both positive and negative feedback you receive.

take the time to find out customers' expectations.

know what your customers consider to be good customer service.

To ensure you provide the best customer service: A happy customer will return often and is likely to spend more.

Thanking the customer and promoting a positive, helpful and friendly environment will ensure they leave with a great impression.

The key to good customer service is building good relationships with your customers.

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